Effective date: August 22, 2026

This Privacy Policy explains how PerfumeOnline Canada ("PerfumeOnline," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or make a purchase through this website. It is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial privacy laws where applicable.

1. Information we collect

Depending on how you use the website, we may collect:

• Identity and contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order information, including products ordered, order value, delivery method, transaction status, returns, refunds, and customer-service communications.
• Account information, such as your username and account preferences. Passwords are stored in protected form by the website platform.
• Payment information. Payment details may be collected directly by the payment provider you select. That provider's privacy terms also apply. We do not intentionally display full payment-card details in your account or order records.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, shopping activity, and cookie or similar technology identifiers.
• Information you submit through contact forms, reviews, newsletter sign-up forms, or other website features.

2. How we collect information

We collect information directly from you, automatically through the website and its cookies or similar technologies, and from service providers involved in payments, fraud prevention, analytics, advertising, order fulfilment, and delivery.

3. Why we use personal information

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

• process payments, confirm orders, arrange delivery, and handle returns or refunds;
• create and maintain customer accounts;
• respond to questions, complaints, reviews, and support requests;
• operate, secure, troubleshoot, and improve the website;
• detect or prevent fraud, abuse, security incidents, and unlawful activity;
• measure website and advertising performance;
• send marketing messages where we have the required consent and manage unsubscribe requests; and
• meet legal, tax, accounting, regulatory, and record-keeping obligations.

4. Consent and your choices

We seek consent appropriate to the sensitivity of the information and the purpose for which it is collected. Some information is necessary to complete an order or provide a requested service. You may withdraw consent for optional uses at any time, subject to legal or contractual restrictions and reasonable notice.

You can unsubscribe from marketing emails by using the unsubscribe method included in the message or by contacting us. Withdrawing marketing consent does not affect transactional messages about an order, account, return, or security matter.

5. Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the cart working, remember preferences, understand how the website is used, prevent fraud, and measure or personalize advertising. These technologies may allow advertising and analytics providers to receive device, browsing, or purchase-event information.

You can manage cookies through your browser and, where available, the website's consent controls. Blocking essential cookies may prevent the cart, checkout, account, or other features from working correctly.

6. When we disclose information

We may disclose personal information only as reasonably necessary to:

• website hosting, e-commerce, payment, fraud-prevention, analytics, advertising, customer-support, email, fulfilment, and delivery providers;
• professional advisers, insurers, auditors, or regulators;
• comply with law, legal process, or a lawful government request;
• protect customers, the public, our rights, or the security of the website; or
• complete a business transaction such as a merger, financing, sale, or reorganization, subject to applicable safeguards.

Service providers are authorized to use information only for the services they provide or as permitted by law. We do not sell personal information for money.

7. Processing outside Canada

Some service providers may process or store personal information outside your province or outside Canada. Information processed in another jurisdiction may be subject to that jurisdiction's laws and lawful access requirements. Contact us if you would like more information about our service-provider practices.

8. Retention

We retain personal information only for as long as reasonably necessary for the identified purposes, including order fulfilment, customer service, fraud prevention, legal compliance, dispute resolution, and accounting. Retention periods vary by record type. When information is no longer required, we delete, anonymize, or securely dispose of it where reasonably practicable.

9. Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include encrypted connections, access controls, software updates, backups, and service-provider controls. No website or transmission method can be guaranteed to be completely secure.

10. Access, correction, and complaints

Subject to applicable law and limited exceptions, you may request access to personal information we hold about you, ask how it has been used or disclosed, and request correction of inaccurate or incomplete information. We may need to verify your identity before responding.

You may also ask a question, withdraw optional consent, or make a complaint about our privacy practices. We will review privacy complaints and respond within a reasonable period required by applicable law.

11. Children's privacy

This website is intended for adults who can enter into a purchase contract. We do not knowingly collect personal information from children for the purpose of selling products to them.

12. Changes to this policy

We may update this policy to reflect changes to our practices, technology, or legal obligations. The revised version will be posted on this page with a new effective date. Material changes will be highlighted or communicated where required.

13. Contact the Privacy Officer

Email: info@perfumeonline-ca.shop

Use the subject line Privacy Request and include enough detail for us to identify and respond to your request. Please do not send passwords or full payment-card numbers by email.