Last updated: August 22, 2026

Order processing

Orders are normally prepared within three business days after payment authorization. Processing may take longer during promotions, holidays, inventory checks, or payment review. You will receive an order confirmation at the email address provided, followed by tracking information when the carrier makes it available.

Delivery within Canada

Available delivery methods, estimated transit times, and shipping charges are shown at checkout for the address entered. Estimates are in business days and exclude order-processing time, weekends, statutory holidays, remote-area delays, severe weather, and carrier disruptions. Any free-shipping offer applies only when displayed at checkout and may be subject to a minimum order value or destination restrictions.

Address changes and undeliverable parcels

Review your address before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee an address change after processing or shipment has started. Additional carrier charges caused by an incorrect address, refusal, failed delivery, or unclaimed parcel may be deducted from a refund where permitted by law.

Missing, damaged, or incorrect orders

Inspect your parcel promptly. If an item is damaged, incorrect, or missing, contact us within seven calendar days after delivery. Include your order number and clear photographs of the shipping carton, label, packaging, and affected item. Keep all packaging until the review is complete. We will assess the claim and provide an appropriate remedy where the issue is confirmed.

Return eligibility

To request a return, email us within seven calendar days after delivery and wait for return authorization before sending anything. Unless an item arrived damaged, defective, or incorrect, it must be unused, unopened, sealed where originally sealed, and in its original saleable packaging with all accessories and inserts.

For hygiene, safety, and product-integrity reasons, opened or used fragrances, testers, samples, vials, decants, gift cards, and items marked final sale are not eligible for change-of-mind return, except where applicable law requires otherwise.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. If we confirm that the item was damaged, defective, or sent in error, we will provide a suitable return method or reimburse reasonable return shipping as instructed. Unauthorized or collect-on-delivery returns may be refused.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to five business days for inspection and processing. Your bank or payment provider may require additional time to post the credit. Shipping charges are refundable only when required by law or when the return results from our confirmed error.

Cancellations

Cancellation requests are reviewed when received, but cancellation is not guaranteed after fulfilment or shipment begins. If an order can no longer be cancelled, the applicable return rules will apply.

Contact

Email info@perfumeonline-ca.shop and include your order number. Please do not send a return until authorization and instructions have been provided.